If you're not fully satisfied with your order from World Pet Express, you can contact their support team within 30 days of receiving your package. They’ll do their best to make it right, and if necessary, explain the refund process. And if you decide to purchase another product, don’t forget to use a World Pet Express discount coupon at checkout to save on your next order.
Orders from World Pet Express take about 2 to 3 business days to process, and shipping usually takes 10 to 20 business days within the USA, depending on your location. Deliveries to remote areas may take longer to process. Customers can log in to their account at WorldPetExpress.net to check their order status at any time.